Lettings FAQ'S

What is the Complaints Procedure?

Mortemore Mackay look to provide the highest level of customer service as members of the Property Ombudsman. Should you feel that you have a complaint to raise we will try to handle the complaint in house and reach an amicable soluction to ensure our customers are happy. Should you feel the need to raise a complaint we would ask that you provide this in the first instance either in writing to our office address to Mr C Mortemore or by email to christian@mortemoremackay.co.uk. Any complaint raised will be fully investigated and we would hope to reach an amicable solution. If we fail to do this then we would seek the assistance of the Ombudsman.